Week 6, Thing #15 Library 2.0 and Our Future

When I started with the Maryland 23 Things program, I thought Library 2.0 was strictly a new technology happening. While technology certainly is a component, Library 2.0 also has implications for decision-making on services, staff training, the mission of the library, involvement with our communities, the user in our library, our remote users and the non-library user. It builds on BCPL’s customer service philosophy and “Give ‘Em What They Want” and asks for us to really understand our present and future customers needs and how we can serve them.